At The Party Station, we strive to ensure your orders arrive on time and in perfect condition, so you can focus on creating unforgettable celebrations. Please read our Shipping and Delivery Policy carefully to understand how we process and ship your orders.

Order Confirmation:
Once your order is placed, you will receive an email confirmation. We begin processing your order as soon as it is received.

Processing Time:
Orders are typically processed within 1-2 business days. Processing times may vary based on product availability and the volume of orders. Customized or personalized items may require additional time to prepare

Shipping in Cairo:
Delivery times for Cairo orders typically range from 2 to 5 business days.

Shipping outside Cairo:
We also offer shipping Across Egypt. Delivery times for may vary based on your location. It can take 4 to 7 business days.

Shipping Delays:
While we aim to deliver all orders on time, please be aware that delays can occur due to factors such as weather conditions or holidays.
We recommend ordering in advance to avoid any lastminute issues.

Shipping costs are calculated based on the delivery method selected and your location During checkout, you will be able to view your shipping options and the associated costs

If you receive an order that is damaged or contains incorrect items, please contact us immediately.
We will resolve the issue promptly by offering a replacement or refund. Photos of damaged or incorrect items will required for verification.

If you refuse to accept your delivery for any reason that is not related to product damage or an error on our part:
You will still be responsible for the shipping fees associated with the delivery.
Non-refundable items such as customized or perishable products will not be eligible for a refund.

In the event of unforeseen circumstances (e.g., weather delays, carrier issues, etc.) that prevent us from delivering your order on time, we will:
Reschedule your delivery at no additional charge.
Issue a full refund if we are unable to fulfill the order.

Due to the high demand for certain products, we may receive multiple orders for the same items across various channels (e.g., online, in-store, and via social media). Occasionally, some items
may be temporarily out of stock. In these cases:
We will provide alternative product options, or Offer a full refund if the item is unavailable.

For our balloon delivery services, we take extra care to ensure your balloons arrive in perfect condition.
Please review our policies regarding balloon orders:

Inspection Upon Delivery:

We require customers to inspect the balloons at the time of delivery or pickup. If there are any
issues (e.g., damage, incorrect items), please notify us immediately before accepting the order.

Non-Returnable and Non-Refundable Balloons:
Once you have received and accepted the balloons in good condition, we cannot accept returns or issue refunds. This policy ensures product integrity and complies with hygiene standards.