FAQs
General Questions
What types of party supplies do you offer?
What types of party supplies do you offer?
We provide a wide range of party supplies, including balloons, banners, tableware, party favors, themed decorations, and more.
Do you cater to specific themes or occasions?
Do you cater to specific themes or occasions?
Yes! We offer supplies for birthdays, weddings, baby showers, corporate events, holidays, and other special occasions. Check out our themed collections on the website.
Can I customize the party supplies?
Can I customize the party supplies?
Absolutely! We offer personalized options for items like balloons, banners, and party favors. Contact us for custom designs.
Balloon Delivery
Do you deliver balloons?
Do you deliver balloons?
Yes, we offer inflated balloon delivery services in Cairo and Giza Only.
You can choose from helium balloons, balloon bouquets, or custom arrangements.
What areas do you deliver to?
What areas do you deliver to?
We deliver to all Govern-orates across Egypt. For deliveries outside these areas, please contact us to discuss options. Inflated Balloons are only delivered in Cairo and Giza, But we offer un-inflated balloon delivery across Egypt.
How far in advance do I need to place a balloon order?
How far in advance do I need to place a balloon order?
We recommend placing your order at least 2-3 days in advance. For same-day delivery, contact us directly to check availability.
Will the balloons stay inflated upon delivery?
Will the balloons stay inflated upon delivery?
Yes! We ensure the balloons are properly inflated and sealed. Helium-filled balloons typically last 8-12 hours indoors.
Ordering & Payment
How can I place an order?
How can I place an order?
You can order directly through our website .
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit/debit cards options listed at checkout as well as Cash On Delivery.
CanI modify or cancel my order?
CanI modify or cancel my order?
Modifications or cancellations must be made at least 24 hours before the scheduled delivery. Please contact us as soon as possible for changes.
Delivery & Pickup
Do you charge a delivery fee?
Do you charge a delivery fee?
Yes, a delivery fee may apply based on your location.
The exact fee will be calculated at checkout.
When will I receive my Order?
When will I receive my Order?
Standard Delivery takes from 2-5 Days in Cairo Delivery to areas outside of
Cairo may take additional time..
Scheduled Balloon Orders have to be placed 24 hrs prior to the Scheduled Time.
For Same Day Delivery , you need to contact us to confirm availability
Returns & Refunds
What is your return policy?
What is your return policy?
We do not accept returns for perishable or customized items.
For other products, returns are accepted within 7 days of purchase, provided they are unused and in original packaging.
What if my order is damaged or incorrect?
What if my order is damaged or incorrect?
Please contact us immediately. We will work to resolve the issue by offering a replacement or refund.
Other Questions
Do you offer event setup services?
Do you offer event setup services?
Yes! Our team can assist with balloon arrangements and event decoration setups. Contact us for pricing and availability.
How can I contact you?
How can I contact you?
You can reach us via:
- Email: info@thepartystation.com
- Phone: 01000227562
- Instagram: thepartystation_eg
- Facebook : thepartystationegy
