Thank you for shopping with The Party Station. We aim to provide the best products and services for your celebrations. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

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• Refunds for Eligible Items:
  Approved returns will be refunded to your original payment method within your banks’s return Time Frame after we receive and inspect the returned items.
• Non-Refundable Items:
  Delivery fees and customization charges are non-refundable.

If you refuse to accept the order upon delivery for reasons not related to product damage or errors on our part:

• You will still be responsible for the delivery fees associated with the order.
• Any non-refundable items, such as customized or perishable products, will not be eligible for a refund.

If your receive an incorrect Order:

• Please notify us within 24 hours of delivery.
• We will arrange a replacement or issue a refund at no additional cost. Photos of incorrect items may be required for verification.

• Customers are responsible for the shipping costs of returning eligible items unless the return is due to our error (e.g., incorrect item sent).

Exchange and refund can be done only in stores within 14 days with the receipt and the product must be in its original condition

If we fail to deliver your order due
to unforeseen circumstances, we will:

• Offer a rescheduled delivery at no extra charge.
• Issue a refund if the order cannot be fulfilled.

We appreciate your understanding and cooperation in adhering to our policies. If you have questions or need further assistance, don’t hesitate to reach out to us.

• Due to the rising demand for certain products, we may receive multiple orders for the same items across various channels (in-store, online, and via social media). As a result, some items may temporarily go out of stock. In such cases, we provide our customers with alternative options or offer an immediate refund.

Return and Refund Policy for Balloons

At The Party Station, we take great care in ensuring your balloons arrive in perfect condition. Please review our policy regarding returns and refunds for balloon purchases:

• Inspection Upon Delivery:

We require customers to inspect their balloons at the time of delivery or pickup. If there are any issues, such as damage or incorrect items, please notify us immediately before accepting the order.

• Non-Returnable and Non Refundable Balloons:

Once you have received the balloons in good condition and accepted the delivery, we cannot accept returns or process refunds. This policy ensures the integrity of our products and maintains hygiene and safety standards. 

Thank you for understanding our policy, and we are committed to making your event special with high quality products and services. If you have questions, please contact us at Info@thepartystation.com.